I have learned a lot about the importance of corporate culture from listening to the audio book "Delivering Happiness" by Tony Hsieh, CEO of Zappos.
In the book, the authors talk about their culture and why people love working at Zappos. I am very fortunate to work for a company that also has a fantastic corporate culture, WTWH Media LLC, parent company of Fluid Power World. The management team here has carefully created that culture and we employees help to perpetuate it.
Customer service is one of the foundations that helped to build Zappos and the same philosophy of excellent customer service exists here at WTWH. That is one of the reasons why I love working here! Loving your job helps to fuel your passion to serve customers.